Challenge
Transforming everyday banking
N26 is a mobile bank with over 7 million customers. The company is set to revolutionise the industry by creating a bank people love to use. N26 offers a range of features for different financial needs, like day to day payments, international transfers, budgeting, splitting the bill, insurances and more.
My role: As a senior researcher, I led studies for teams that focused on European markets and Premium accounts. The role combined hands-on qual and quant research with stakeholder management, roadmap planning, team capacity allocation and coaching.
Details of my work are confidential. This is a glimpse of what I did.
Feature discovery and validation in an agile environment
As a contributor, I conducted studies to support the teams’ day-to-day decision making throughout the product development cycle. We built new features and improved existing ones. Examples include: Cash26, International transfers and Insurance.
In-depth customer understanding to drive product strategy in key markets
I worked across initiatives to increase N26’s competitiveness in key European markets. Conducting qualitative deep-dives I uncovered people’s financial needs, attitudes, and behaviours.
Research learnings shaped the local strategy for countries like FR and the UK. Highlighted unmet needs and product gaps turned into big-bets for teams to focus on.
Feature discovery and validation in an agile environment
As a contributor, I conducted studies to support the teams’ day-to-day decision making throughout the product development cycle. We built new features and improved existing ones. Examples include: Cash26, International transfers and Insurance.
